Return & Refund Policy

01

Inspection on Delivery

All products must be thoroughly inspected at the time of delivery. Please verify the correct product model and variation, confirm the quantity matches your order, check for any visible manufacturing defects or damage, and note any packaging condition issues on the delivery receipt.

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Any discrepancies or external damages must be noted on the carrier's delivery receipt. Failure to do so may result in the denial of a claim.

02

Defect Claims & Reporting

All defect claims must be reported within 48 hours of delivery. Claims must include photographs of the defect and the product label/batch number. Claims reported after 48 hours will not be entertained unless the defect is a concealed manufacturing defect.

photo_camera Required Evidence for Claims

Clear photos of the damaged product and packaging
Close-up shots of the specific defect
Copy of the signed invoice and delivery receipt
Email format: Subject line "Claim - [Invoice Number] - [Partner Name]"

03

Eligible Returns

Returns are accepted only under the following verified conditions:

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Manufacturing Defects

Structural failures, welding issues, or material grade discrepancies identified upon inspection.

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Incorrect Items

Product delivered is a different model or specification than the confirmed purchase order.

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Transit Damage

Visible physical damage sustained during transportation, documented at the time of delivery.

04

Non-Eligible Returns

Returns are not accepted for change of mind or business circumstances. Products that have been installed, modified, or used are non-returnable. Custom fabrication orders cannot be returned.

Note on Industrial Tolerances: Stainless steel fabrication involves industrial processes. Minor surface variations or dimensional tolerances within ±2mm are industry standards and are not considered defects.

05

Replacement Process

1

Submit Claim

Email evidence within 48h

2

Review

Team verifies in 24h

3

Approval

RMA number issued

4

Shipment

Replacement dispatched

06

Refunds & Credit Notes

Refunds are processed only when replacement is not possible (product discontinued or out of stock). The refund amount equals the invoice value of the defective item(s) including applicable GST.

Credit Note (Preferred): A credit note will be issued for accounting purposes, which can be applied toward future orders.
Bank Refund: Processed via NEFT/RTGS to the buyer's registered bank account within 15 business days of claim approval.

Shipping charges are non-refundable unless the return is due to a HospiDirect error.

07

Order Cancellation

Orders can be cancelled before shipment dispatch by contacting sales@hospidirect.in. Full refund will be issued for pre-paid cancelled orders.

Post-Dispatch: If the order has already left our Bengaluru facility, a restocking fee of 15% plus return shipping costs will apply.

Need Assistance?

Our support team is available Mon-Sat, 9:00 AM - 6:00 PM.